Return & Warranty Information
Return/Refund Policy – All sales are final for Online E-Training Video and E-book Courses. Please check your order carefully! We want you to be 100% satisfied with your order. If for any reason you are not happy with your order, please contact us within 30 days of your purchase. Any Donkey Whisperer Farm ® product (not a Training or consult product) returned must be in 100% resale condition.
Do not leave any halter on your equine while not in attendance to avoid death or self-mutilation. Equine biting the tack will void the warranty.
Our miniature, standard, and burro-soft yacht rope halters are adjustable from six months to full-grown for most donkeys by tying them under the jaw. The knots should land just below the cheekbone, never up by the eyes or on the soft part of the nose or face. If you want a perfect-fit halter, we suggest building a custom-measured halter. Simply ask Melody Johnson to create a PayPal invoice and send the measurement template. Our team can build your custom-measured halter in five working days. Note: miniature donkeys’ heads will grow until full-grown at age three. Standard/burro donkeys’ heads will grow until age four. Watch How to put a rope halter on a donkey to learn how to put the rope halter with the lead line on your donkey and adjust it under the jaw.
DO NOT UNTIE ANY OF THE KNOTS ON THE HALTER. If your halter does not fit correctly, please contact Donkey Whisperer Farm®. We can teach you how to measure the head and build a custom-measured halter for your donkey. Return the halter to Donkey Whisperer Farm®, P.O. Box 248, Sequim, WA 98382, in resale condition; it cannot be dirty or worn. Gift certificates cannot be refunded.
The customer is responsible for paying shipping and handling charges on all returns and exchanges.
All physical items are warranted against defects in materials and workmanship for 30 days. If at any time during this period you notice a defect, we will replace the item at our discretion. Due to the rough nature of equine training, items that have been misused, neglected, or damaged through improper use will not be covered by this limited warranty of 30 days. Leaving the equine tied for long periods of time can destroy the tack due to excessive strain from pulling and trampling. Note: Using harsh chemicals or bleach to clean the product will destroy it and void this warranty.
Donkey Blankets: If your blanket does not fit correctly, contact the Donkey Whisperer Farm® within two weeks. You can return the blanket in the original packaging, CLEAN, in resale condition. The customer is responsible for all shipping costs, including those for exchanging for a new size blanket. If you return a damaged or dirty blanket, or one not in its original packaging, no refund or exchange will be issued.
Non-returnable/refundable items:
- Gift cards
- E-Training or digital products
- Consulting
Donkey Whisperer Farm ®
P.O. Box 248, Sequim, WA 98382
Melody Johnson
E-mail Melody@donkeywhisperer.com
Office: 360 620-5868